Shipping policy

 

At Lumidex, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy for information about order processing, delivery times, shipping fees, and tracking.

1. Order Processing Time

Orders are typically processed within 1-3 business days after purchase, excluding weekends and public holidays.

Processing time refers to the time required to prepare your order for shipment and is separate from the shipping transit time.

During busy periods or unforeseen circumstances, processing may occasionally take longer. If a significant delay affects your order, we will do our best to keep you informed.

2. Shipping & Delivery Time

Once your order has been dispatched, estimated delivery takes 4–10 business days, depending on your destination and the shipping carrier.

Please note that delivery times are estimates and may vary due to customs procedures, carrier operations, public holidays, and other unforeseen circumstances.

The applicable delivery timeframe communicated at checkout or otherwise agreed with you will apply, subject to your statutory consumer rights.

3. Shipping Fees

We offer the following standard shipping rates:

• Orders over €100 / $115: Free standard shipping.

• Orders below €100 / $115: €4.99 / $5 standard shipping.

All applicable shipping fees will be displayed at checkout before you complete your purchase.

Expedited shipping may be available for selected destinations at an additional cost. Please contact us before placing your order to check availability and pricing.

4. Order Tracking

Tracking information will be provided once your order has been processed.

Please allow a few business days for tracking information to become available or for the first tracking update to appear.

Tracking updates may occasionally be delayed while a parcel is in transit, undergoing customs clearance, or being transferred to a local delivery carrier.

You can use the tracking link provided in your shipping confirmation to monitor your order.

5. Delayed or Stuck Packages

Occasionally, international shipments may experience delays due to customs inspections, carrier operations, or other unforeseen circumstances.

If your tracking information has not been updated for more than 10 days, please contact us at info@lumidex.store. We will investigate the situation and assist you with the next steps.

If your parcel appears to be lost or has not arrived within the applicable delivery timeframe, please contact us so we can review the tracking information and, where appropriate, investigate the issue with the shipping carrier.

Nothing in this policy limits your statutory consumer rights.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@lumidex.store.

Once an order has been processed or dispatched, we may be unable to change the address. Any requested changes will depend on the order status and the shipping carrier's available options.

If a parcel cannot be delivered because of incorrect or incomplete address information, we will work with the carrier to determine the available options.

7. Failed Delivery & Uncollected Packages

If a delivery attempt fails, the carrier may arrange another delivery attempt, hold the parcel at a designated collection point, or provide instructions for collection.

Customers are responsible for monitoring their tracking information and following the carrier's delivery or collection instructions.

If a parcel is awaiting collection, we recommend collecting it promptly to avoid it being returned to the sender.

If a parcel is returned, refused, or not collected, please contact us so we can review the situation and determine the available options in accordance with our policies and applicable consumer protection laws.

8. Customs Duties & Import Taxes

In most cases, no additional customs duties or import taxes are required upon delivery. However, requirements may vary depending on the destination country and shipping arrangements.

If you are asked to pay an unexpected customs fee, please contact us at info@lumidex.store before making the payment, and we'll do our best to clarify the situation and assist you.

9. Lost or Undelivered Packages

If your parcel appears to be lost, has not arrived within the applicable delivery timeframe, or has been incorrectly marked as delivered, please contact us at info@lumidex.store.

We will review the tracking information and, where appropriate, contact the shipping carrier to investigate.

If the parcel cannot be located or delivered, we will work with you to determine the appropriate next steps in accordance with the circumstances and applicable consumer protection laws.

10. Frequently Asked Questions

Q: What if my package gets stuck or delayed?

A: Occasionally, international shipping may experience customs delays or other unexpected issues. If your tracking information hasn't been updated for more than 10 business days, please contact us at info@lumidex.store. We'll investigate the situation and assist you with the next steps.

Q: How long does shipping take?

A: Orders are typically processed within 1–3 business days. After dispatch, delivery generally takes 4–10 business days, depending on your destination.

Q: Will I receive a tracking number?

A: Yes! Once your order has been processed, we'll send you a shipping confirmation containing your tracking information.

Q: What if I entered the wrong shipping address?

A: Please contact us as soon as possible. We may be able to make changes before your order is dispatched, but changes cannot be guaranteed once processing or shipping has begun.

Q: What if my tracking says "Delivered," but I haven't received my package?

A: Please check around your delivery location, with household members or neighbors, and with your local carrier. If you still cannot locate your parcel, contact us so we can help investigate.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: info@lumidex.store

We're always happy to help.

With Love, Lumidex!